Schritt 1What exactly are we observing right now and how do we know that it is relevant?
STEP 1 — Understand the problem
First, focus on the observed symptom and context before discussing solutions.
Deep structure30-45 minAnalyze dynamics
Canvas for diagnosis: Iceberg Model
An analysis tool for diving below surface-level IT incidents into the deeper mental models and architectural structures beneath them.
Good when visible incidents point to deeper structural or mental model problems.
Diagnostic workflow
These steps lead from observing a symptom to a grounded intervention.
Problem: 0/3Method analysis: 0/6Intervention: 0/2
- 1
Describe the symptom
- 2
Collect observations
- 3
Formulate hypotheses
- 4
Analyze system dynamics
- 5
Derive interventions
Schritt 2What dynamics creates and sustains the behavior?
STEP 2 — Analyze system dynamics
Move from individual observations to the deeper dynamics, boundaries, and roles involved.
Schritt 3Which intervention changes the structure rather than just the symptom?
STEP 3 — Derive interventions
Now derive measures that address structure, rules or information flows.
Perspective check
0 / 9This checklist is not a second form. It is a completeness check. If something is missing, add the information in the text fields above.
Next bridges & export
Use the export functions for workshop documentation and jump directly into related archetypes or interventions when diagnosis turns into action.